AFTER-SALES SERVICE

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We will take care of your products even after delivery.

Starting out as burner maintenance engineers, we pride ourselves on the quality of service we provide after sales. We provide full support in not only maintenance but also with product upgrades and operational performance analyses.

List of Services

Spare Parts and
Accessories Sales

Periodic parts replacement is recommended to maintain product quality.

バーナ部品

Burner Parts

Burner Parts
Examples
  • ROTARY CUP
    CONTROL MOTOR
    F.O. PUMP

  • FLAME-EYE
    PRESSURE SWITCH
    MAIN VALVE UNIT

  • BEARING
    THERMOMETER
    RELIEF VALVE

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焼却炉部品

Incinerator Parts

Incinerator Parts
Examples
  • THERMOCOUPLE
    IGNITOR BOX

  • DAMPER CONTROLLER
    V-BELT

  • D.O. PUMP
    CERAMIC BOARD

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電子部品

Electronic Components

Electronic Components
Examples
  • PILOT LAMP
    MAGNETIC SWITCH

  • FLAME-EYE RELAY
    MANUAL OPERATION BOARD

  • STEAM PRESSURE CONTROLLER

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Upgrades

Upgrades are effective for improving fuel efficiency and user convenience for existing vessels
as well as new vessels.

エマルジョン燃焼システム

Emulsion Combustion
SystemReduces fuel consumption by 7.4%

Emulsion Combustion System

The Emulsion Combustion System uses a mixture of water and oil fuels. When the fuel is atomized into the boiler furnace, the moisture in the oil causes a micro-explosion, which increases the contact between the fine oil droplets and oxygen, thereby promoting better combustion.

  • エマルジョン燃焼システム

The system can reduce the boiler fuel consumption by approximately 7.4% and NOx emission by approximately 40%. Since our system mixes water and fuel just before combustion, it is not necessary to have an individual tank for emulsion fuel or surfactants.

  • エマルジョン燃焼システム

Upgrading is also easy if Sunflame's rotary cup burner has already been adopted. The emulsion system can be installed just by preparing the water supply equipment, and without major changes in the layout of the piping around the boiler.

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ターンダウン比拡大

Turn-Down Ratio
ImprovementReduces fuel consumption by fine fuel control

Turn-Down Ratio Improvement

The interval between minimum and maximum combustion is known as the "turndown ratio". The greater the turndown ratio, the wider the range of adjustment, which determines a more appropriate fuel flow relative to the required steam flow rate. By expanding the turndown ratio, the frequency of starts and stops can be reduced. It achieves low fuel consumption by not cooling down from unnecessary air purging.

  • ターンダウン比拡大

Expanding the turndown ratio requires both hardware and software upgrades, such as more precise air volume adjustment. Different modifications are available based on the product type and equipment configuration.。

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MGO燃料切り替えユニット

MGO Switch-Over SystemReduces fuel consumption by switching between fuels

MGO Switch-Over System

Because of the sulfur oxide emission regulations, vessels are required to switch between fuels, such as LSFO or MGO, based on their area of voyage. The MGO Switch-Over System allows vessels to switch between fuels in a single procedure. The use of MGO is reduced when the fuel is switched just prior to the combustion unit.The MGO Switch-Over System saves time and fuel, and prevents human errors.

  • MGO燃料切り替えユニット

Although HFO and MGO have vastly different properties, the unit can be used without major changes to the conventional system since the rotary cup burner can cope with a wide range of fuel viscosity of 1.5 cSt to 700cSt.

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ガーベッジフィーダー

Garbage FeederIncinerate solid waste during operation

Garbage Feeder

The Garbage Feeder was designed to dispose of waste onboard ships using incinerators in accordance with the new regulations. In 2013, the revised MARPOL Annex V came into effect; more stringent requirements for maritime garbage disposal were implemented to protect the marine environment.

  • ガーベッジフィーダー
  • ガーベッジフィーダー

Solid waste can be loaded into the incinerator during operation by changing the original single door to the Garbage Feeder. The log entries for the Garbage Record Book will also be simplified as a result.
The cost of modification is minimal as it can be installed by the crew themselves.

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セラミック耐火材

Ceramic Board RefractorySimplifies maintenance

Ceramic Board Refractory

Reduced maintenance costs can be achieved by using ceramic board refractories for incinerators. Using pre-molded ceramic tiles, the refractory can be repaired in a short period of time and maintain quality independently of the operator's experience. The refractory can be maintained efficiently because only the damaged area requires replacement.

  • セラミック耐火材

    1) Base Framing

  • セラミック耐火材

    2) Ceramic Wool Cover

  • セラミック耐火材

    3) Ceramic Board Fixture

The refractory consists of two layers: the ceramic board on the furnace side and the ceramic board underneath. The layers are installed onto the furnace wall using THERPRO nuts and bolts.

  • セラミック耐火材

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タッチパネル式制御盤

Touchscreen Control PanelVisualizes operational condition

Touchscreen Control Panel

The graphic touchscreen control panel allows users to take full advantage of the burner control system. The panel visualizes real-time operational data as well as any problems. Operational data history can also be optionally exported.

  • タッチパネル式制御盤
  • タッチパネル式制御盤

*Available for retrofitting on models without touchscreens

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Repair and Maintenance

Depending on the condition of failure or malfunction, we will offer our best solution such as equipment overhaul at our shop or engineer dispatchment onboard.

機器の点検

Machine Check-Up

Machine Check-Up

Qualified service engineers trained by Sunflame will check-up the equipment, then provide service according to the equipment's condition.

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オーバーホール

Overhaul

Overhaul

We offer flexible solutions depending on the equipment's condition, up to a complete overhaul onboard or in our shop, if necessary.

  • オーバーホール
  • オーバーホール
  • オーバーホール
  • オーバーホール

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点検整備・メンテナンス

Maintenance

Maintenance

We carry out maintenance such as parts replacement during the inspection of the machine.

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機器の調整

Machine Adjustment

Machine Adjustment

Adjusting the equipment, such as the air-fuel ratio, determines combustion quality and fuel efficiency. It also reduces risk of combustion failure.

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焼却炉耐火材の補修

Refractory Maintenance

Refractory Maintenance

We carry out Incinerator refractory repair. It can be fully repaired in three to four days, and can be carried out at the dry-dock as well as while anchoring at a port, if necessary.

  • 焼却炉耐火材の補修

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アップグレード工事

Upgrades

Upgrades

We offer a wide range of upgrade options based on regulatory changes, fuel and workforce.

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Smart Support

We monitor the operational data of Sunflame products to assist in troubleshooting and to suggest
maintenance at the optimal timing.

Sunflame Smart Support System

Sunflame
Smart Support SystemMaintenance Advice

Sunflame Smart Support System

The Sunflame Smart Support System visualizes real-time operational data using IoT sensors on ship equipment. By cross-analyzing operational data with parts sales and engineer dispatch records, we provide advice and assistance regarding maintenance, trouble prevention and fuel conservation.

  • Sunflame Smart Support System

IoT sensors and transmission devices on ship equipment will send the data from ship to shore. It requires minimal changes to the ship facility as the data does not use the onboard data logger for transmission.

  • Sunflame Smart Support System

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運転レポート

Operational ReportReceive boiler operation data daily and
monthly

Operational Report

The Sunflame Smart Support System automatically prepares and sends daily and monthly reports showing the equipments' operational data. The daily report features hourly operational trends, comparison with previous day's data, trouble history and fuel consumption level. The monthly report features daily operational trends, trouble history, fuel consumption level, changes in operation quality over time, purchase records and engineer request history.

  • 運転レポート

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事故防止

Accident PreventionReceive initial countermeasures when
high-risk accidents occur

Accident Prevention

Critical reports will be issued when dangerous situations are detected. Details regarding the incident and troubleshooting procedures will be addressed to prevent serious accidents. The set of alarms to be dispatched by the system can be customized according to the users' requirements.

  • 事故防止

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データ収集・転送

Data Collection and
ForwardingOperational data forwarding using
communication panels

Data Collection and Forwarding

The communication panels which are used with our burners and incinerators can also be used as a data transmission channel for other host devices and digital platforms. A programmable logic controller with Ethernet output is built into the panel, which collects equipment data for the Sunflame Smart Support System.

  • データ収集・転送

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After-Sales Service Network

We dispatch trained engineers from our service engineering bases across the world.

サンフレムの海外拠点